1. Introduction

Welcome to Quantum, a leading-edge productivity tool created by Entropy Labs Ltd ("Company", "we", "us", "our"). These Terms and Conditions ("Terms", "T&C") constitute a legally binding agreement between you and Entropy Labs Ltd and govern your use of the Quantum software application ("Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you are prohibited from using or accessing the Service.

2. User Account and Use of Service

Eligibility: The Service is intended solely for users who are at least 18 years of age or older. Accounts for minors under the age of 13 are prohibited. Accounts for minors between the ages of 13 and 18 must be registered and monitored by a parent or legal guardian who assumes all liability for the minor's usage.

Account Creation: You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. The Company reserves the right to suspend or terminate your account if any information provided during the registration process or thereafter proves to be inaccurate, not current, or incomplete.

Acceptable Use: You agree not to use the Service to engage in any illegal, harmful, infringing, or malicious activities, including but not limited to: harassment, defamation, data scraping, data mining, distributing malware, phishing, spamming, and unlawfully accessing or interfering with networks and systems.

3. Subscription, Fees, and Payment

Subscription Types: The Service offers various subscription plans, each with different features and limitations, as detailed on our website or within the app.

Payment Terms: You agree to pay all applicable fees related to your use of the Service as described during the subscription process. Fees are billed on a periodic basis and are non-refundable, except as expressly stated in our Refund Policy. Refunds are only available for initial subscription payments, not any additional purchases, upgrades, or modifications.

Users are responsible for all fees, taxes, and other charges associated with their purchase and use of the Service. All fees are non-refundable except as expressly stated in these Terms. Users must provide valid payment information and authorize payments using a valid payment method. Users are responsible for keeping payment information up-to-date. Overdue payments may result in suspension or termination of account.

Taxes: Users are responsible for any sales, use, VAT, GST or other transaction taxes imposed on their purchase or use of the Service, excluding taxes based on Entropy Labs' income.

Payment Processing: Entropy Labs uses third party payment processors, including Stripe, to bill users through the Service. The processing of payments will be subject to the terms and conditions and privacy policies of the payment processors in addition to these Terms. Entropy Labs does not store full credit card or bank account numbers. All payment data is stored and processed by certified PCI-DSS compliant payment processors. Users have no claim against Entropy Labs for any losses resulting from authorised payments processed in accordance with these Terms.

Refund Policy: Customers are eligible for a full refund of their initial subscription payment if they are not satisfied with the Service, have subscribed for a minimum of 30 days, and request a refund via email to hello@entropylabs.co.uk within 30 days of the initial subscription start date. Refunds are processed in accordance with the terms detailed in the Refund Policy section on our website.

4. Data Collection and Privacy

Data Collection: We collect, store, and use data in accordance with our Service operations, including, but not limited to, personal information, usage data, and other relevant information as detailed in our Privacy Policy.

Use of Data: We commit to using your data in compliance with our Privacy Policy, which includes provisions for data processing, storage, and sharing.

Privacy Policy: Our Privacy Policy, available on our website, provides detailed information on how we handle and protect your data. By using the Service, you consent to such processing and you warrant that all data provided by you is accurate. You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account. We are not liable for any loss or damage from unauthorised access to your account.

5. Intellectual Property Rights

Ownership: All rights, title, and interest in and to the Service, including all intellectual property rights therein, are and will remain with Entropy Labs Ltd. The Service is protected by copyright, patent, trademark, and other laws of both the United Kingdom and foreign countries. Reverse engineering, decompiling, or disassembling of the Service is strictly prohibited.

User License: Subject to your compliance with these Terms, Entropy Labs Ltd grants you a limited, non-exclusive, non-transferable, non-sublicensable license to download, install, and use the Service for your personal, non-commercial use on a single personal device. All rights not expressly granted herein are reserved.

6. Termination and Suspension

User Termination: You have the right to terminate your account at any time by following the termination procedure outlined on our website.

Company Rights: Entropy Labs Ltd reserves the right, without notice and in our sole discretion, to terminate your license to use the Service and to block or prevent your future access to and use of the Service. We may terminate your license for any reason on 30 days notice. We reserve the right to immediately suspend access to the Service if we determine that you have violated these terms or are engaged in illegal or dangerous activity.

7. Disclaimer of Warranties

Service "As Is": The Service and any related content or services are provided "as is" and "as available" without any warranties of any kind. We disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service is error-free or will operate without disruption. You are solely responsible for adequate protection and backup of your data and equipment used in connection with the Service.

8. Limitation of Liability

Liability Cap: To the maximum extent permitted by applicable law, Entropy Labs Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Exclusion of Damages: In no event will Entropy Labs Ltd be liable for any consequential, indirect, special, incidental, or punitive damages arising out of or related to these Terms. Certain jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.

9. Indemnification

User Responsibility: You agree to indemnify, defend, and hold harmless Entropy Labs Ltd, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, claims, actions, and costs, including reasonable attorneys' fees, resulting directly from your violation of these Terms or misuse of the Service. Entropy Labs Ltd reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate in that defense. Your liability under this section is limited to the amounts paid by you to Entropy Labs Ltd in the 12 months preceding the event giving rise to the liability.

10. Compliance with Laws

Global Compliance: You agree to comply with all applicable local, state, national, and international laws and regulations applicable to your use of the Service. You affirm that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services. You agree to comply with all applicable export control and economic sanctions laws regarding use of the Service.

11. Changes to Terms

Modification: We reserve the right to update or modify these Terms at any time without prior notice, and such changes will be effective immediately upon posting on the Service. You are responsible for reviewing these Terms periodically for changes. Your continued use of the Service after any such changes indicates your acceptance of the new Terms.

12. Governing Law

Jurisdiction: These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. The courts of England and Wales shall have exclusive jurisdiction over any claims arising out of or related to these Terms or the Service.

13. Severability, Waivers, and Survival

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect. The failure of Entropy Labs Ltd to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision. Sections 5, 7, 8, 9, and 12 will survive any expiration or termination of these Terms.

14. Entire Agreement

These Terms constitute the entire agreement between you and Entropy Labs Ltd relating to your use of the Service and supersede any prior or contemporaneous agreements on this subject matter. These Terms do not create any third party beneficiary rights or any agency, partnership, or joint venture.

15. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Entropy Labs Ltd hello@entropylabs.co.uk